About Us

Meet the Founder

Mindy McWilliams developed a passion for typing from her very first typing class in junior high. She set a school record, received high accolades from her teacher, and volunteered to type the school newspaper. Eventually, she received a B.S. degree in elementary education from Bloomsburg University of Pennsylvania, and Mindy put typing on the back burner.

In her mid-20s, Mindy changed careers to become a meeting and convention planner. As a Certified Meeting Professional, she excelled at the logistics required to manage large events. After taking 11 years off to raise her three boys, a college friend suggested she consider becoming a broadcast captioner. Because the two-to-four-year training seemed daunting at age 44, Mindy opted to train as a TypeWell transcriber instead.

Mindy enjoyed being onsite at colleges, providing communication access to D/deaf and hard-of-hearing students! After 18 months, she needed a steadier job with benefits, so she joined the communications office of the local school system. After four years, she missed transcribing so much that she took a refresher course, then reached out to her previous company for evening work. That led to a position on their administrative team in the Speech-to-Text department, where she quickly advanced to oversee the department, managing dozens of transcribers and scheduling over 300 events weekly.